Logistic Statuses

This page provides a detailed description of logistic events and their reasons. The API returns the event ID in camelCase format.

Event ID	Description	Possible Reasons
created	Package label has been created, but the package itself has not yet been received.	-
sentFromShipper	The package has been sent by the shipper and is on its way to the warehouse.	-
rejected	The package was rejected by the recipient or warehouse	extraLarge - Sorry, your package was rejected by the shipping warehouse due to the reason `The package is too large`. Please contact the seller and request a refund. overWeight - Overweight customProhibitedGoods - Customs prohibited goods restrictionsOnTransportCategories - Restrictions on transport categories cashOnDeliveryNotSupported - Cash on delivery not supported packageDamaged - Package damaged packageCanceledDuringInbound - Package canceled during inbound packageCanceledDuringOutbound - Package canceled during outbound packageCancelRemoved - Package cancellation removed
disposed	The package was disposed of due to non-compliance, damage, or recipient inaction	-
returned	The package is being returned to the shipper	-
received	Parcel received at the overseas warehouse	-
sent	Parcel sent from the overseas warehouse to the destination country	-
hold	Customer requested to hold the parcel	-
customsRefused	The parcel was refused by customs due to regulation issues	-
trucking	Parcel is loaded onto a truck for delivery to customs for export processing	-
domesticClearanceStarted	Domestic customs clearance process has started in the origin country	-
domesticClearanceFinished	Domestic customs clearance process has been completed in the origin country	-
departure	shipment has departed from the origin country and is in transit to the destination	-
inTransitCountry	Shipment is in a transit country, awaiting further transportation	-
landed	Shipment has arrived in the destination country	-
destinationTerminalProcessStarted	Terminal procedures have started in the destination country	-
destinationTerminalProcessFinished	Terminal procedures in the destination country have been completed	-
destinationClearanceStarted	Customs clearance has started in the destination country	-
destinationClearanceFinished	Customs clearance has been completed in the destination country.	-
destinationSorting	The parcel has arrived at the sorting hub in the destination country	-
transitToServiceCenter	The parcel is on its way to the service center for final processing	inTransitForSelfPickUp - The parcel is on its way to the service center for self-pickup. inTransitForHomeDelivery - The parcel is on its way to the service center for home delivery.
takenForDelivery	The parcel is out for delivery to the recipient's address	-
delivered	The parcel was successfully delivered	selfPickUpPoint - Picked up from self-pickup point homeDelivery - Delivered to home address
deliveryFailed	Delivery was unsuccessful, and the parcel is being returned to the warehouse	-
inWarehouse	The parcel is in the warehouse, awaiting final delivery to the recipient	-
arrived	The parcel has arrived at the service point and is ready for collection	arrivedForSelfPickUp - The parcel has arrived at the pickup point and is ready for collection. arrivedForHomeDelivery - The parcel has arrived at the distribution center and is being prepared for delivery.
confiscated	The parcel was not collected and has been handed over to the government or sender	-
refused	The recipient refused to accept the parcel	-
lost	The parcel was lost at some point during transportation	packageLostOverSeas - Package lost overseas packageLostInDestinationCountry - Package lost in destination country
found	The parcel was located after being previously marked as lost	-
damaged	The parcel was damaged or broken during transit	-
compensated	The parcel was deemed lost or damaged, and compensation was issued	-
notCompensated	The parcel was deemed lost or damaged, but no compensation was provided.	-
other	The parcel has an undefined status. Additional details will be provided with a reason or message * Requires additional message (eventMessage)	-
wrongDelivery	Parcel was delivered by mistake, or was delivered to the wrong receiver and status was change back to arrived	-
returnInProgress	Return in Progress	-
destinationCustomsHold	Destination Customs Hold	clearedNonDutiable - Cleared (Non-Dutiable) inspectionRequired - Inspection Required dutyPaymentRequired - Duty Payment Required missingDeclaration - Missing Declaration invalidRecipientData - Invalid Recipient Data clearedReducedDuty - Cleared (Reduced Duty)
packageTakeoutTimeExpired	Maximum time for package takeout has expired, no further action is available	-